The government consulted on the introduction of an ombudsman scheme in June 2019: a summary of responses was published in February 2020, which showed broad support for the proposals.
The Homes Builders Federation and National House Building Council conduct national annual surveys of house builders: their most recent survey recorded that 88% of respondents were very, or fairly satisfied with the overall quality of their newly built home and that 91% would recommend their home builder to a friend.
Respondents to the survey who would not recommend their builder to a friend increased from 9% in 2011 to 2012 to 16% in 2015 to 2016, before decreasing to 13% in 2017 to 2018.
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